How It Works

How It Works

A seamless journey from consultation to complete recovery with support at every step

Your Journey to Recovery

We've streamlined the process into 6 simple steps, providing professional support from your first enquiry to your full recovery back home.

01

Enquire Online

Share your medical details through our simple online form or contact our team directly.

02

Virtual Consultation

Meet with specialist doctors online to discuss your condition and treatment options.

03

Pre-departure Prep

Arrange local doctor tests, visa support, and flight bookings with our assistance.

04

Arrival & Transfer

Airport pickup, hospital transfer, and accommodation arrangements handled by our team.

05

Treatment & Recovery

Receive world-class treatment with continuous on-ground support from UML coordinators.

06

Post-treatment Follow-up

Ongoing care coordination and support even after you return home to Africa.

Comprehensive Support

  • Video consultations with specialist doctors
  • Transparent pricing quotes upfront
  • Digital medical records access
  • Treatment coordination and follow-up support

Travel & Family Support

  • Real-time updates on treatment progress
  • Communication in English, French, and Swahili
  • Accommodation assistance for family members
  • Visa, airport transfer, and hotel guidance

What We Facilitate Along the Way

Our role is to remove friction from medical travel so patients and families can focus on care, confidence, and recovery.

Medical consultations

Hospital appointments

Visa assistance

Travel and accommodation

Treatment coordination

Post-treatment care

Ready to start your journey?

Get in touch with our team to begin your consultation and explore your treatment options.

Start Your Journey