Privacy Policy

We may collect personal information such as your name, phone number, email address, country, and treatment interest when you submit an enquiry or contact our team.

Where relevant to medical coordination, we may also receive reports, diagnoses, test summaries, imaging references, or other health-related information you choose to share with us for support purposes.

We may collect limited technical information such as browser type, device details, and site usage information to improve performance and user experience.

We use information to respond to enquiries, coordinate medical travel support, connect you with suitable providers, and communicate updates related to your case or request.

We may use aggregated or operational data to improve our services, content, and internal processes.

We do not use your information for unrelated purposes that fall outside legitimate business, communication, service, or compliance needs.

We may share information with doctors, hospitals, travel partners, or service providers only where reasonably necessary to help coordinate care, travel, accommodation, or support services you have requested.

We may also disclose information when required by law, regulation, or lawful authority, or where necessary to protect rights, safety, or compliance obligations.

We aim to limit information sharing to the minimum reasonably needed for the requested purpose.

We take reasonable administrative and operational steps to protect information from unauthorized access, misuse, or disclosure.

No online system can guarantee absolute security, but we work to reduce risk and handle information responsibly.

We retain information only for as long as reasonably needed for operational, service, legal, or record-keeping purposes.

You may contact us to request updates, corrections, or removal of information where applicable and feasible.

You may also choose not to provide certain information, though this may limit the support or coordination we can offer.

By using our website or contacting us through our forms or channels, you acknowledge this policy and the ways we use information to support your request.